Privacy Policy

ShopETell is a software platform operated by Varoom Ltd. This Privacy Policy explains what information we collect, how we use it, and how we protect it when merchants use ShopETell.

Information We Process

When a merchant installs ShopETell, we may process information made available through the merchant's ecommerce platform, including:

• Store information
• Product information
• Inventory information
• Order information
• Customer activity and engagement data
• Analytics and performance data

ShopETell only accesses information necessary to provide the services requested by the merchant.

How We Use Information

We use information to:

• Provide sales and inventory analytics
• Generate product and vendor performance insights
• Track customer engagement metrics
• Improve the accuracy and reliability of our services
• Provide support and troubleshooting

We do not sell merchant data or customer data to third parties.

Data Storage and Security

We use commercially reasonable safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.

Access to merchant data is restricted to authorized personnel and service providers who require access to operate the service.

Data Retention

Information is retained only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Merchants may request deletion of their data by contacting us.

Third-Party Services

ShopETell may use trusted third-party service providers for hosting, analytics, communications, and infrastructure services.

These providers process information only as necessary to provide services to ShopETell.

Merchant Rights

Merchants may request access to, correction of, or deletion of their information by contacting us.

Shopify Platform Data

ShopETell complies with Shopify's requirements regarding protected customer data and data processing. Access to Shopify store data is limited to the permissions granted by the merchant during installation.

Contact

Questions regarding this Privacy Policy may be directed to:

support@shopetell.com
Varoom Ltd
Ireland